Verbose: noun
Meaningful, in-depth conversations with not just our clients—but with their customers—to fuel lifecycle programs that convert better, retain longer, and strengthen customer relationships
We offer two ways to work together, both grounded in the same high-impact mindset.
Choose the approach that best fits your goals—and your team’s capacity.
01
Initial Assessment & Planning
We start by understanding your business needs and tech stack. Through collaborative sessions, we develop a flexible 3-4 month roadmap that sets clear milestones for success.
02
Team Structure & Resourcing
We match you with an experienced strategist and determine the right team structure, from a dedicated strategist to a full hub team.
03
Implementation & Integration
We integrate into your systems, establish foundational elements, and execute the roadmap while adapting to your evolving needs.
Customer Journey Audit
Our Customer Journey Audit gives you a clear, visual map of every key touchpoint your customers encounter—from acquisition through retention—so you can spot gaps, remove friction, and build a more cohesive, effective experience.
Martech Audit
Our Martech Audit gives you the full reset you’ve been hoping for. We dig into your platform setup—whether it's Iterable, Braze, Klaviyo, or another tool—to find underused capabilities, data issues, and spot deliverability issues before they hurt performance.
Email Design Systems
Keeping up with the pace of lifecycle marketing is hard when every email has to be built from scratch. That’s why we created the Verbose Email Design System (EDS)—a modular, Figma-based toolkit that helps your team move faster, stay consistent, and collaborate more easily.
Strategic Roadmapping
When tackling complex challenges or new opportunities, getting started is often the hardest part. Our Strategic Roadmapping engagement helps you create a clear, actionable plan in just three weeks.
Our Clients
Trusted by brands building world-class lifecycle programs.
