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Verbose: noun

Meaningful, in-depth conversations with not just our clients—but with their customers—to fuel lifecycle programs that convert better, retain longer, and strengthen customer relationships

We offer two ways to work together, both grounded in the same high-impact mindset.

Choose the approach that best fits your goals—and your team’s capacity.

Embedded Team Model

Think of us as your in-house lifecycle team—just fractional. Our Embedded Team model brings strategic firepower and hands-on execution—seamlessly integrated into your tools, workflows, and goals.

01

Initial Assessment & Planning

We start by understanding your business needs and tech stack. Through collaborative sessions, we develop a flexible 3-4 month roadmap that sets clear milestones for success.

02

Team Structure & Resourcing

We match you with an experienced strategist and determine the right team structure, from a dedicated strategist to a full hub team.

03

Implementation & Integration

We integrate into your systems, establish foundational elements, and execute the roadmap while adapting to your evolving needs.

Lifecycle Projects

Need quick wins without the full commitment? Our 4-6 week Lifecycle Projects deliver high-impact results while keeping your team's involvement light. 

Customer Journey Audit

Our Customer Journey Audit gives you a clear, visual map of every key touchpoint your customers encounter—from acquisition through retention—so you can spot gaps, remove friction, and build a more cohesive,  effective experience.

Martech Audit

Our Martech Audit gives you the full reset you’ve been hoping for. We dig into your platform setup—whether it's Iterable, Braze, Klaviyo, or another tool—to find underused capabilities, data issues, and spot deliverability issues before they hurt performance.

Email Design Systems

Keeping up with the pace of lifecycle marketing is hard when every email has to be built from scratch. That’s why we created the Verbose Email Design System (EDS)—a modular, Figma-based toolkit that helps your team move faster, stay consistent, and collaborate more easily.

Strategic Roadmapping

When tackling complex challenges or new opportunities, getting started is often the hardest part. Our Strategic Roadmapping engagement helps you create a clear, actionable plan in just three weeks.

Our Clients

Trusted by brands building world-class lifecycle programs.

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“Partnering with Verbose completely transformed our retention strategy — their insights drove a 30% incremental increase in repeat sales within 3 months."

Julia Kim, VP of Marketing

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